How Much is postage / Shipping? We use Australia Post to ship our items Internationally, we prefer there EMS Service as it is door to door, takes 4-5 days, includes insurance and needs the item to be signed for. As it is trackable online we can tell instantly if there is a problem.
This service costs a little more than the standard air parcel post system, which is allowed 2 months under international post convention, and is not trackable. But we (and you will) prefer to know that your parcel is trackable, and the prompt 4-5 day delivery is better than the 2-3 month air parcel method.
Within Australia, we use Fastway couriers (insured Couriers) or Australia Post Registered Parcel Post, depending upon the location of the reciever.
Cost of Shipping is :
Within Australia generally $A12.90 (subject to weight and destination),
Outside Australia costing is based on weight, A single Shortwool skin is Approx A$##, A single long wool is Approx. A$##, etc. Exact charges are available in the checkout area.

As a side note if you wish to pay by Paypal , you must have the online trackable shipping method (Paypal rules).

What Payment Methods do you accept? We accept:
Visa, MasterCard, BankCard,Australian Money Order, Australian Cheque (5 day wait), Bank Direct Deposit, PayMate, PayPal (US$ or UK Pound)
Credit Card Payments are accepted either via our secure server, by noting creditcard on your order in the checkout and phoning us or by noting creditcard on the order in checkout and a suitable time and number to call, and we will call you back.

What is your Privacy Policy? Our Privacy policy is simple. We do NOT share, sell, rent, or loan your details to anyone , NEVER .

Is GST included? As we are targeting a international market, 10% GST is to be added to all Australian orders. GST does not apply to international (outside Australia).

Can my lambswool Rug be washed? Yes , the lambswool/ sheepskin rug brought from us can be washed in water. Items have washing instructions on them. We can not vouch for items brought from others. The Green Urine Resistant Hi temp rugs can be washed at 80 degrees Celcius.

What Colours are available? Most colours are avialable, colour trends change all the time, but we carry most colours. Please check the item you are after to see what colours are available. If you want a different colour please email us, we may just have it.

Are all Skins Dyed? We now have access to some undyed long and short wool skins, the colour of these vary, as they are natural and unbleached and unwashed.
All our coloured skins are dyed.

Whats the difference in the types of Skins? In the short wool range we have a number of different types to choose from. All Skins have the same processing uptil the final stages, the difference is the quality.
The Export Range is our best range, as perfect as we can get them, the specials are the level below, sometimes the difference is minute, it could be smaller in size, have some small skin or wool blemishes, or a pack of different coloured wool that wasn't dyed out completely.
The next level down are the ROF (Run of Flock) skins, these have skin or wool defects, that make them not as presentable as the export or specials. They are great value for money, and sometimes bigger skins. The final range is the Pet mats these have greater defects including skin nicks , wool length inconsistancies, and some burrs on the outside edges. Hence we sell them as pet mats, we sell large numbers of these.

What does uncut mean when you talk about pramliners and car seat inserts? We By Uncut we mean that these do not have the cuts for the pram or carseat straps. However you can easily insert these with a sharp knife and pen. We do not cut them because they are not made for any particular brand of pram or car seat.

Do the skins come with a certificate of Authencity? Yes our Skins come with a Certificate of Authencity

Do you accept orders from "free" email addresses? We do not accept orders from Free email addresses like hotmail, yahoo, lycos, etc. We find that most people have real email addresses, and all our fraudulent activity comes from these free addresses. If we reduce fraud we can keep the prices down.
If you only have a free email address , please email us

Where do You Ship to?
We Ship to Australia, USA, Canada, United Kingdom, and Most of Europe, If in doubt please email us

How long is the wool Length?
The General Purpose Medical sheepskin is 25mm or 1" long (approx.) and The Urine resistant Green Medical sheepskin is approx. 31mm or 1 1/4" long. Both exceed the Australian Standards for Medical Sheepskin rugs and Underlays

Can I wash these Medical Sheepskins?
Yes, all our sheepskins can be washed. The green Urine resistant one can be washed at 80°c / 176°f , the yellow general purpose one can be washed at 60°c / 140°f .

Are they Hypo-allergic?
Yes all our sheepskin are Hypo-allergic.

How Much is shipping?
Shipping is weight based. We offer 2 types of shipping: Insured Air Parcel Post (Generally 6-10 days, but Postal authorities say to allow 30 days) and EMS Express Courier (4-6 days ).In Australia we may use Fastway couriers depending upon the location. A single sheepskin generally costs for shipping outside Australia A$46.00 or US$30.00, multiple rugs are cheaper.

Do you have an Affiliate Program? Yes We have a affiliate program, so you can earn money for yourself, your club or association, or your website. We use a third party tracking system to maintain integrity.

Did we miss a question ? Please email us so we can answer you, and add the question here